At first, BPO was primarily used in the assembly business, and some of the core “processes” that were rethought were different parts of the inventory network. Back in 1921, Coca-Cola [3] decided to transfer part of its cycles to another organization in the Philippines, which was one of the main examples of BPO. However, what is BPO today?

Defining the business cycle as we understand it today took a bad name in the late 1990s. The first example of the term BPO was used in 1992 by a man named Frank Holtz [4] who set the mainstream challenges in the Philippines and pioneered the BPO consulting industry. BPO is now recognized all over the world and is a common practice for some orga