I had a very smooth experience at the Frontier Airlines New York Office. I went there to inquire about extra baggage fees, and they explained everything clearly. The person who helped me even showed me how to save on fees by adjusting my booking. They took the time to go over every detail and didn’t rush me at all. It felt like they genuinely wanted to help. I appreciate that kind of care, especially when travel can be stressful. I left the office with confidence and peace of mind. Great team, and great customer service experience overall.